Frequently Asked Questions

How do I track my shipment?

Use the tracking page on our website or log into your customer portal to view real-time shipment status.

What documents do I need for shipping?

Required documents vary by destination and commodity. Common documents include commercial invoice, packing list, bill of lading, and export declaration.

How long does shipping take?

Transit times depend on origin, destination, and service type. Ocean freight typically takes 2-6 weeks. Contact us for specific route estimates.

How do I request a quote?

Visit our website or contact our sales team with your shipment details including origin, destination, commodity, weight, and dimensions.

What are your payment terms?

Payment terms are specified on individual invoices. We accept bank transfers, credit cards, and other payment methods.

Do you handle customs clearance?

Yes, we provide full customs brokerage services including AES filing, ISF filing, and import/export documentation.